Become a Changemaker

Vice President of Operations and Social Responsibility

Job Title:
Vice President of Operations and Social Responsibility

40 East Adams Street, Suite 210
Jacksonville, FL, 32202
United States

Base Pay: $105000.00 / Year
Other Compensation: Comprehensive Benefits Package
Relocation Expense Covered: No
Employee Type: Full-Time
Job Category: MANAGEMENT
Minimum Experience: 8 Years
Required Degree: 4-Year Degree
Manage Others: Yes


Join us. We could use someone like you!

The YMCA of Florida’s First Coast is nationally recognized for its leadership in youth development, healthy living and social responsibility.

We launch cutting-edge programming, including a Stroke Wellness partnership with Brooks Rehab that was recently named a Program of Excellence through the Hospital Charitable Services Awards, a national program presented by Jackson Healthcare. We are home to several Healthy Living Centers, through partnerships with hospital systems, helping us better serve children, adults and families right here in our neighborhood.

As a non-profit, we offer our services to everyone, regardless of their ability to pay, and are proud to offer financial support for our programming through our Annual Giving Campaign. We invest in our children and run a nationally recognized charter school in Northwest Jacksonville, YMCA Tiger Academy. We are supported by Y-USA, the CDC, various corporations, and regional health partners. And on top of our community support, our staff truly believes the work they do contributes to the well-being of the community. But don’t take our word for it. An employee said on a recent survey, “Everyone who works here is very happy to be here. The members love the atmosphere we create for them. It is always filled with laughter and smiles.”

Forbes ranks Jacksonville among the top 10 best cities to find a job and the region’s workforce is expanding at twice the national average. Over the next ten years, it is expected to become one of the nation’s key financial services centers. Jacksonville is the largest city in the continental United States with over 840 square miles. It is in the First Coast region of Northeast Florida and is centered on the banks of the St. Johns River, about 25 miles south of the Georgia state line. It affords a wonderful location between Amelia Island and historic St. Augustine.

The region is home to the PGA Tour headquarters and World Golf Hall of Fame. Professional sports, 90 miles of beaches along the Atlantic Ocean, the nation’s largest urban park system, a zoo, and a symphony orchestra are among some of the many entertainment and recreational activities that make Jacksonville a thriving city.

Jacksonville is home to top-rated medical centers including the Mayo Clinic and MD Anderson. It offers a strong educational system including over 10 colleges and universities.

Do you share our passion for strengthening community? Join us and apply today. We could use someone like you. The YMCA of Florida’s First Coast is an Equal Opportunity Employer and a Drug-Free Workplace.

Position Summary:

Provides leadership to the First Coast YMCA’s North Region and is responsible for their strategic direction and success. Manages one District Executive Director, one Executive Director, and one Operations Director and ensures the branches are successful in achieving the YMCA mission, strategic plan, and provides organizational leadership and direction in financial development, member engagement initiatives, community involvement and partnerships. Directly responsible for Johnson YMCA’s board and fund development. Facilitates staff development strategies and initiatives. Develops collaborative projects in the community in cooperation and partnership with public and private agencies.

As the Vice President of Social Responsibility, develops innovative, community-based solutions using stakeholder engagement strategies that affect social change. Serves in a leadership role overseeing the First Coast YMCA’s Diversity, Equity, and Inclusion Taskforce. Additionally, provides support to the First Coast YMCA’s charter school, YMCA Tiger Academy, to maximize the relationship between the YMCA and its school by ensuring Tiger scholars and their families have access to the YMCA’s services.

The Vice President of Operations and Social Responsibility reports to the YMCA’s Executive Vice President-Chief Operations Officer and CFO.

Essential Functions:


  1. Represents and promotes the YMCA in the local community and develops working relationships with other businesses, organizations and governmental entities. Develops and maintains collaborative relationships with community agencies in the service delivery area.
  2. Oversees the branches’ operating budgets to ensure that targets are met. Exercises necessary controls to ensure operations are carried out and a balanced fiscal operation exists.
  3. Ensures that staff within the branches have the opportunity to develop their professional skillset to thrive in their current role and be prepared for their next career step, while encouraging a culture of health and well-being for all staff and volunteers.
  4. Ensures the utmost quality in membership, programs, and facilities. Branches that report to the VPO must also meet critical numbers in program, membership, annual campaign and budget. A strong Branch Advisory Board and a strong staff team must be established and maintained in each branch.
  5. Partners with volunteers and the community to ensure the YMCA is identifying and meeting community needs effectively, including reaching annual support for fundraising goals.
  6. Supports implementation of association-wide strategies to attract, recruit and retain members including innovative marketing strategies, utilizing business development techniques, driving branch engagement and determining training and support.
  7. Develops reports for staff, committees, and senior leadership.
  8. Serves as a member of YMCA’s Association Senior Leaders’ Team and supports the overall strategies of the YMCA.

Social Responsibility

  1. Leads intentional integration of diversity, equity, and inclusion practices and global strategies into all aspects of operations and programming.
  2. Strengthens the YMCA’s capacity to respond to changing communities and ensures that all segments of society have access to the YMCA.
  3. Provides programs and services that effectively incorporate global perspectives, education, and experiences that respond to diverse, global needs.
  4. Ensures that programs are provided that educate youth on global issues and the worldwide YMCA movement, which builds bridges between diverse communities.
  5. Leads global service learning and leadership experiences for youth and adults.
  6. Builds public policy partnerships that support children, families, and communities to support the Y’s strategic vision and growth initiatives.
  7. Responds to legislative priorities and educates local, state, and national policy makers through outreach efforts.
  8. Develops and strengthens a network of staff, volunteers, and members interested in public policy and utilizes through advocacy efforts at state and national levels.
  9. Collaborates with nonprofit, education, public, and private sectors to keep them informed on long-term strategies of the YMCA, and seeks out partnerships and philanthropy opportunities.
  10. Builds strategic alliances and coalition with key constituency groups (local, state, national, and political) whose work and missions are aligned with the YMCA’s priorities.
  11. Serves in a leadership capacity advising and guiding the First Coast YMCA’s Diversity, Equity, and Inclusion Taskforce. Ensures their strategic initiatives are achieved to include:
    • Training and educating First Coast YMCA staff
    • Celebrating and recognizing diversity in the First Coast Y staff, volunteers and members
    • Developing guidelines for the First Coast YMCA’s participation in community events that are approved by the Impact Committee and the Board of Directors
    • Strengthening inclusion on the First Coast by participating in events and activities to share the Y’s “For All” message

NOTE: This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

YMCA Competencies (Organizational Leader):

  • Inclusion: Advocates for and institutionalizes inclusion and diversity throughout the organization.
  • Relationships: Initiates the development of relationships with influential leaders to impact and strengthen the community.
  • Developing Others: Ensures that a talent management system is in place and executed effectively.
  • Decision-Making: Possesses penetrating insight and strong strategic and critical thinking skills.
  • Finance: Develops and implements stewardship strategies.
  • Quality Results: Determines benchmarks and ensures appropriate leadership to meet objectives.
  • Change Capacity: Effectively drives change by leveraging resources and creating alignment to explain organizational opportunities.


  1. Bachelor’s degree in nonprofit management, human services, business, health sciences or equivalent.
  2. YMCA Organizational Leader certification
  3. Eight or more years of professional experience in the YMCA or another not-for-profit preferred.
  4. Five plus years’ experience in successfully driving the membership / sales function for an organization.
  5. Knowledge of best practices and current trends in the area of social responsibility and community development.
  6. Ability to build and sustain strategic relationships, both internally and externally.
  7. Passionate belief in the YMCA’s cause of nurturing the potential of all youth, supporting healthy living for all people, and finding ways to help and support our neighbors.
  8. Must be highly relational, build strong partnerships with key stakeholders both within and outside of the association, represent the YMCA with integrity and embody the Y’s values of caring, honesty, respect and responsibility.
  9. Knowledge and experience in all aspects of branch operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management and sound financial practices.
  10. Ability to handle multiple demands and priorities and achieve organizational objectives.